“Please send a photo”

streetrunning2

One recent email exchange related to someone else’s order for running shoes, sent to me in error

I’ve recently had cause to contact three different companies about inadequacies in their service. The reasons for doing so in each case were very different, but there was a common thread to their replies: “Please send a photo of the [relevant item]”. When the third request came in, I started to see a pattern and this set me ruminating on why they were adding this extra step to dealing with my query.

And then it struck me, that this was exactly the reason – it was an extra step. It is part of a filtering process. It is easy enough for all and sundry to fire off email requests willy-nilly. As a mechanism to weed out the serious appellant from the time-waster there needed to be an additional hurdle. [I have vague memories from school history lessons that monasteries used to offer a similar process. Potential novices were never admitted at their first attempt, they were required to return on several occasions before securing entry into the monastic life.]

I mention this here, on my education blog, because I actually operate a similar system when it comes to requests from students. If you are involved in academia I am sure you recognise emails, particularly as exams loom, that go something like: Continue reading

Advertisements
  • Awards

    The Power of Comparative Genomics received a Special Commendation

  • August 2018
    M T W T F S S
    « Jul    
     12345
    6789101112
    13141516171819
    20212223242526
    2728293031